Frequently Asked Questions

• You can earn points by participating in special Sony Television entertainment activities. Check out the individual club pages on the Sony Rewards website to learn how to take advantage of these programs.

  Example: Wheel of Fortune, Jeopardy! and Sony Pictures Television Entertainment have activities that let you play along to earn valuable points. If you play the Wheel of Fortune Bonus Puzzle each weekday, you can earn 10 points per game played.

• You can earn 50 points by creating your Wish List of Sony products if you haven't already done so.
• You can earn 25 points per month by confirming or updating your Wish List, as long as it doesn't contain any discontinued items.
  
• You can earn a minimum of 10 points by completing a Sony poll or survey (each survey).
• You can earn 50 points by completing the Your Profile questionnaire under Your Account.
  
• If you are a Sony Card member, you can earn 5 points for every dollar you spend each time you make a purchase with your Sony Card at SonyStyle.com and Sony Style retail stores.
  
• Click here to learn more about earning points on the Sony Rewards website and on your Sony Card or PlayStation Card.
  

A: No, there is no difference between the points. They are both pooled and available for use on sonyrewards.com.

A: Yes. New Sony Rewards Points have a cash value of $0.01 per point.

A: There is no limit to the number of Sony Rewards Points you can earn. The more online activities you participate in, the faster your points will add up. And if you have a Sony Card your point-earning opportunities increase.

A: You earn Sony Rewards Points on a calendar year basis. You can use your points at any time during the year they were earned and also for an additional three-month period in the following year. At the end of this three-month grace period, the points earned in the previous calendar year will expire.

Example: in 2007, you earn 10,000 Sony Rewards Points. You use 5,000 of your points before the end of December, leaving 5,000 points unused at the start of 2008. You will have until March 31st, 2008, to use your remaining 5,000 points from calendar year 2007. And if you wish, you can combine these points with the points you earn in January to March, 2008. At the end of March, 2008, your unused Sony Rewards Points from 2007 will expire -- but any points you have earned in 2008 can still be used throughout the year 2008 and also for an additional three-month grace period in 2009.

As a Sony Card member, your Sony Rewards Points will expire 5 years from the end of the month in which you earned them. For example, points earned on June 15, 2006, will expire on June 30, 2011. All points expire at 11:59pm ET on the date of expiration. Points are redeemed on a first in/first out basis, so you have plenty of time to select the Sony reward you are most interested in redeeming.

• You can use your Sony Rewards Points to redeem items in our Sony Rewards catalog.
• You can use them to multiply your chances of winning the Daily Giveaway Prize.
• You can use them to multiply your chances of winning the Monthly Dream Prize.

A: That's easy. Just select an item from the catalog and put it in your shopping cart. When you proceed to checkout, we'll apply all of your eligible points toward your redemption. If you don't have enough points, you'll be given the opportunity to purchase additional points so that you can get the Sony stuff you want!

Example: from the Sony Rewards catalog, you've selected a Sony Network Walkman® for 15,000 points. You have only 10,000 points in your account. You'll be given the option to purchase 5,000 additional points at $0.01 per point.

A: Yes, please refer to the "Expiration of Sony Rewards Points" section in your most recent Sony Card Rewards Collection catalog for details.

A: With the Purchase Credit Option, you can use your Sony Card to shop at any Sony authorized retailer and apply your accumulated Sony Rewards Points to your purchase to receive a full or partial credit to your account.

Here's how it works:
1. Purchase the Sony item(s) you want with your Sony Card at any Sony authorized retailer

2. Click on the YOUR ACCOUNT tab at the top of the Sony Rewards website and the "View Purchase Credit Form" link

3. Fill out the form, print it, and then mail it to the provided address along with a copy of your sales receipt

4. Once your request is processed, we'll credit your account $1 for every 100 Rewards Points you have available, including the points earned for the purchase you just made, within two billing cycles

A: Sony Rewards members can win prizes through promotions such as the Daily Giveaway, the Monthly Dream Prize Sweepstakes and the Blu-ray Registration Sweepstakes..

A. The Daily Giveaway is a fun activity that gives Sony Rewards members a chance  to win something from Sony every weekday they visit our website.

A: If you are a winner and you log in to the Sony Rewards website, you will see a special message to let you know that you've won. The names of the winning members will also be posted on our website. If you win one of the three Daily Giveaway prizes, you'll have up to 24 hours to claim your prize. If you do not claim your prize within this period, the prize will be forfeited. As a Sony Rewards member who is a registered Sony Card holder, you can substitute the posted prize for an item from your Wish List up to $1,000.00 in value, or $1,000.00 - $1,176.47 in value if you have attained privileged status with the Wheel Watchers Club.

Example A: You enter the Daily Giveaway and bid 200 of your Sony Rewards Points. You spin the entries wheel and land on 5. You will then have 1,000 entries into that day's Giveaway. The next day, you log onto the website and learn that you are a winner. You follow the instructions to claim your prize -- and when the prize is sent to you, 200 Sony Rewards Points are deducted from your account.

Example B: You enter the Daily Giveaway and bid 200 of your Sony Rewards Points. You spin the entries wheel and land on 5. You will then have 1,000 entries into that day's Giveaway. The next day, you log onto the website and check to see if you have won the prize. This time, you are not a winner -- so your 200 Sony Rewards Points will be returned to your account.

A: A prize that only Sony can offer -- a spectacular prize that might include travel and lodging, entertainment, unique experiences behind the scenes with Sony entertainment, Sony electronics products and more.

A: Log onto the Sony Rewards website, access the Monthly Dream Prize screen and follow the instructions. You can enter the Monthly Dream Prize Sweepstakes once each month, bid your points just as you do on the Daily Giveaway -- and your bidding maximum will now rise to 1,000 points to multiply your chances of winning. Once you spin the entries wheel, your points are converted to Monthly Dream Prize entries. If you do not win the Monthly Dream Prize, your points are automatically returned to your account.

A: Yes, with the Deal of the Week and Reverse Auctions.

A: The Deal of the Week gives Sony Rewards members an opportunity to receive substantial savings on a single item selected from Sony merchandise. Sony will make this product available until inventory is depleted. You must have a valid credit or debit card to take advantage of these special savings. Shipping and handling charges apply.

A: Each week we will send you an e-mail advising you of what will be available for the next week. Then simply log onto the Sony Rewards website and follow the instructions. You will see the product available, learn its Deal of the Week price (the price will vary depending upon which product is being offered), and find out how many products are available. Products will be sold on a first-come, first-served basis, so you should act quickly if you want to take advantage of the Deal of the Week.

A: The Reverse Auction gives Sony Rewards members total control in obtaining a great deal once a month on Sony products at the cost they select. The Reverse Auction will be held on the third Wednesday of each month, from 12 noon ET to 10 PM ET. As a registered Sony Rewards member, you'll receive an email in advance of the auction informing you which Sony products will be auctioned, so you have a chance to research them and decide whether you want them.

A: There will be a limited number of products available, so you must make a decision on how much the product is worth to you. The longer you wait, the lower the price -- but the greater the chance that the product's supply will be exhausted.

A: Simply visit the "Digital Downloads" section of the Sony Rewards catalog, where you’ll see audio downloads available in increments of 10, 20 and 25. You’ll also see video downloads available in increments of 5, 10 and 20.

A: One download credit is equal to one download. If you purchase 10 Audio download credits, you’ll be able to download 10 songs from our download service. If you purchase 5 Video download credits, you’ll be able to download 5 videos from our download service.

A: No. If you have any remaining credits, you can visit the download service at a later date to download more. Remember to keep the email confirming your downloads, since you will need to click on the link within the email to return to the download service.

A: The easiest way to get to the download service website is to click on the "Click here to download now" link from your confirmation email.

A: Unfortunately, no. You’ll need to access the download service either through our emails or your order history page. This is to ensure that the proper number download credits is posted to your account.

1. Save each downloaded song to your PC.
2. Burn a music CD (in CDA file format).
3. Import the music from the CD into iTunes
4. Update your iPod
   

A: No, the Wish It Win It Sweepstakes was discontinued effective January 1, 2010.

A: Attaining a privileged status level is determined by the number of Bonus Round Puzzle Solutions you correctly complete online in a month:

• FREE PLAY LEVEL is attained by correctly completing eight (8) Bonus Round Puzzle Solutions in a month.
• JACKPOT LEVEL is attained by correctly completing twelve (12) Bonus Round Puzzle Solutions in a month.

So, be sure to watch Wheel of Fortune each weeknight and then go online to complete the Bonus Round Puzzle Solution. Again, your status level will be determined based on your monthly activities, as described above.

A: Once you complete the 8 or 12 Bonus Round Puzzle Solutions required within a one-month period, you will automatically attain the appropriate privileged status level. Wheel Watchers Club will automatically notify you when you have achieved a privileged status level and are eligible to enjoy the special privileges afforded by that status level. Your Club Page will automatically indicate your status level and the Sony Rewards catalog will reflect the new discounted pricing afforded to you for obtaining a privileged status level. Your status level is determined from the time you complete the required number of Bonus Round Puzzle Solutions per month and is maintained until the end of the following month. You can also view your Point History in Your Account section on the website to keep track of how many puzzles you have correctly completed.

Example: You watch the first 12 Wheel of Fortune shows from the beginning of June 2007 and correctly complete the Bonus Round Puzzle Solution for each weeknight show online.  In this scenario, you would achieve JACKPOT LEVEL status on June 18th (after you complete the 12th puzzle) and will maintain your JACKPOT LEVEL status until July 31, 2007. In order to maintain your status beyond this date, simply correctly complete at least 12 Bonus Round Puzzle Solutions in July 2007, and so on for each following month. If for some reason you are unable to complete the 12 Bonus Round Puzzle Solutions in a given month, then your status level will be reset to the appropriate level.

Remember, you can easily re-qualify for higher status levels by completing either 8 or 12 Bonus Round Puzzle Solutions the following months.

A: All members will receive the core benefits of being a Wheel Watchers Club member. These benefits include:

• Eligibility for SPIN ID-designated prizes in the Wheel Watchers Club SPIN ID Sweepstakes which may include Dream Vacations to destinations around the world, cars*, and cash*.
• 10 Sony Rewards Points for completing the Bonus Round Puzzle Solution each weeknight.
• Access to special Wheel Deals and the entire Sony Rewards Catalog.
• Access to "Pat's Place" and special offers from Pat in the Sony Rewards Catalog.
• Weekly e-Newsletters.
• Access to all Sony Rewards programs such as Deal of the Week, Monthly Dream Prize, and Reverse Auction.
• Opportunity to earn more Rewards Points for creating and updating your Wish List, answering surveys, and taking advantage of special partner offers.
  

FREE PLAY LEVEL Benefits
Core program benefits, plus:

• 10% automatic savings on most items in the Sony Rewards Catalog
• E-newsletters with advanced access to special offers from Wheel of Fortune (for example, Wheelmobile events in your town, VIP seats when the show goes on-location in your area) * Subject to Show's/Sponsor's sole discretion and availability
• Access to Wheel Exclusives offers such as big savings on trips to see the show on-location.

JACKPOT LEVEL Benefits
Core program benefits, FREE PLAY LEVEL benefits, plus:

• Entry in the Ultimate Fan Experience Sweepstakes: Once a month, one (1) Jackpot Level member will be randomly selected to receive a trip for two (2) to Los Angeles and an opportunity for the Jackpot Level member to audition for the chance to be a contestant on TV‘s Wheel of Fortune plus a Sony lot tour! See Official Rules.
• Advanced access and notification of exclusive Wheel of Fortune offers before all other Wheel Watchers Club members (for example, Wheelmobile events in your town, VIP seats when the show goes on-location in your area) * Subject to Show's/Sponsor's sole discretion and availability
• 15% automatic savings on most items in the Sony Rewards Catalog.

A: Wheel of Fortune has a specific process to select contestants for the show. Last year over a million people requested the chance to audition for Wheel of Fortune. Fewer than 600 people were selected to appear on the show. Please be aware that an audition does not guarantee you an appearance on the show. Those auditioning will not know by the end of the audition if they have been selected. We will notify by mail those selected to be on the show. The entire audition process lasts about 2-3 hours.

If you have more contestant questions, click here to see our contestant FAQs.

A: Absolutely not! All you have to do is watch Wheel of Fortune, and then correctly complete the required number of Bonus Round Puzzle Solutions on the Wheel Watchers Club website.

Remember, membership in Wheel Watchers Club on Sony Rewards is free!

Please click here to find out when Wheel of Fortune airs in your city!

You can only get your unique SPIN ID number by signing up for the Wheel Watchers Club online. It may take up to 24 hours from the time a member registers to receive a SPIN ID number. You can find your SPIN ID number on your Wheel Watchers Club home page. To access the Wheel Watchers Club home page to see your personal SPIN ID number all you have to do is click the login button on www.wheeloffortune.com, at the top of the page.

Haven’t signed up yet? Now is your chance. Click here to register for the Wheel Watchers Club.

Good News! SPIN ID numbers will be around during the summer months! So keep on watching cause you never know when your lucky SPIN ID number will pop up on your TV screen during Wheel of Fortune.

There is no fee to register with Sony Rewards or the Wheel Watchers Club.

A. No. Having a Sony Card is ONLY for the purposes of the $50,000 prize. You need not have a Sony Card to win the same great SPIN ID designated prizes (cash and travel-related prizes) as our in-show contestants, but why pass up on a chance to also win $50,000?

You can only win the $50,000 Sony Card Bonus Prize if you have been declared an Official Winner of a SPIN ID-designated prize. In order to be declared an Official Winner of a SPIN ID-designated prize, you must have been contacted by a representative of the Sponsor and successfully completed the necessary documentation (see Official Rules). To be eligible to win the $50,000 Sony Card Bonus Prize, you must either be a holder of an "active" Sony Card account prior to the day your SPIN ID number is displayed on your TV screen during Wheel of Fortune OR have submitted a Sony Card Bonus Prize Entry (see Official Rules). For example, if you see your SPIN ID number on your TV screen during Wheel of Fortune on September 20, 2007, you must have an "active" Sony Card account on September 19, 2007.

PLEASE NOTE THAT IT CAN TAKE UP TO 30 DAYS FROM THE DATE YOU SUBMIT YOUR SONY CARD APPLICATION TO RECEIVE A SONY CARD. SO, IF YOU’RE NOT A SONY CARD HOLDER YET, APPLY NOW SO YOU DON’T MISS A SINGLE CHANCE TO WIN THE $50,000 SONY CARD BONUS PRIZE.

No. To be eligible, if you are a SPIN ID winner, to also win $50,000 without having or applying for a Sony Card account, legibly handprint your First Name, Last Name, Address (no P.O. Boxes), City, State, Zip, Phone Number (including area code), Email Address, and Date of Birth Entry on a standard sized post card (no larger than 5” x 7”), enclose it in a postage-paid business size envelope (#10), and mail it to: Sony Card Bonus Prize Entry, P.O. Box 7719, Burbank, CA 91510.

To be eligible for $50,000, your Sony Card Bonus Prize Entry must be received the day prior to when your SPIN ID number is displayed on your TV screen. For example, if you see your SPIN ID number on your TV screen on January 20, 2007, your Sony Card Bonus Prize Entry must have been received at the address noted above on January 19, 2007.

SPIN ID numbers for new members could take as long as 24 hours for assignment. You can find your SPIN ID number on your Wheel Watchers Club home page. To access the Wheel Watchers Club home page to see your personal SPIN ID number all you have to do is click the login button on www.wheeloffortune.com, at the top of the page. If your SPIN ID number is still not available, please notify us by sending an email via the Contact link at the bottom of the Sony Rewards web site pages.

No. You can only participate in this promotion by registering for the Wheel Watchers Club online at wheeloffortune.com OR registering for the Sony Rewards program at www.sonyrewards.com and opting to get a SPIN ID number and participate in the Wheel Watchers Club SPIN ID Sweepstakes.

This promotion is open only to legal residents of the 50 states of the U.S. and D.C., who are physically located and residing therein, who are 18 years of age or older, and who are Wheel Watchers Club members or Sony Rewards members who opted in to get a SPIN ID and participate in the Wheel Watchers Club. PARTICIPANTS MUST ALSO HAVE ONLINE ACCESS TO PARTICIPATE. See Official Rules for complete details.

If your SPIN ID number is displayed on Wheel of Fortune, you must verify your information online within 24 hours of the display of your SPIN ID number or you may forfeit any eligibility for that prize. The verification site is accessible by clicking on the "Did My SPIN ID Win?” link on www.sonyrewards.com/wof to verify. To verify your status, input (and thereafter submit) your SPIN ID number, User ID and Password. If your information matches the SPIN ID number that was displayed, you will be notified by phone within three (3) business days to complete an Affidavit of Eligibility, Liability Release, and a Publicity Release. See Official Rules for complete details.

It means that you are either your SPIN ID number was not displayed on air during Wheel of Fortune, you are inputting the wrong SPIN ID number, USER ID, or password, OR that you are entering your information after the verification period for that week.

If you are declared an Official Winner, your information will be sent to a Wheel of Fortune representative within approximately 4 - 8 weeks of winning. At such time, a representative of the Sweepstakes will contact you by mail and provide prize fulfillment details.

All winners are responsible for any and all federal, state, and local taxes. Winners will receive an IRS Form 1099 for the value of the prize they won as stated on the show plus $50,000 if they win the Sony Card Bonus Prize.

Except for the $50,000 prize which is awarded as a check made out to the winner, there is no substitution, transfer, or redemption of prizes for cash.

The $50,000 prize will be awarded in the form of check made out to the winner.

First, you need to make sure you are a registered Wheel Watchers Club member and have a SPIN ID number. You should have a Wheel Watchers Club on Sony Rewards username and password, and upon login to the Wheel Watchers Club on Sony Rewards website you should see your SPIN ID number. Second, to be eligible to have your SPIN ID number displayed on Wheel of Fortune for a chance to win the same prize as the contestant on Wheel of Fortune, you must have an "active" SPIN ID number. To have an "active" SPIN ID number, you must have logged in to the Wheel Watchers Club on Sony Rewards website at least once within 6 months of a particular drawing's registration deadline (see Official Rules). If you haven't logged in at least once within the 6 months of a particular drawing's registration deadline, your SPIN ID number will not be eligible to be selected in that drawing.

For example, the drawing for the SPIN ID numbers to be displayed on the show weeks of December 3, 10, and 17, is November 14, 2007. In order to be eligible to have your SPIN ID number displayed on those show weeks, you must have logged in at least once to the Wheel Watchers Club on Sony Rewards website between May 13, 2007 and November 13, 2007. Please see the Official Rules for complete details.

Simply browse the Wheel Exclusives section of the Sony Rewards Catalog and then click the "Add to Cart" button for the amount you’d like to receive as a discount toward your Wheel of Fortune Wearables purchase.  After you complete your check out at Sony Rewards, you’ll receive an email from us with a coupon code.  Go to  the Wheel of Fortune Wearables site, shop for the items you want and then at checkout, enter your coupon code to receive your discounted amount.

Yes, go to  the Wheel of Fortune Wearables site to browse the entire catalog.

No. You can use your coupon code at the Wheel of Fortune Wearables checkout page for less than the full amount of your code.  If there is value left after your purchase, simply use the same coupon code the next time you check out and the remaining value will be applied.

If you misplace the coupon code that was included in the email you received from Sony Rewards, simply login and navigate to "View Redemption History" in the "Your Account" section. Your code will be displayed in the details of your order.

For any questions or issues with the order that you placed at Wheel of Fortune Wearables, please contact Wheel of Fortune  Wearables customer service at 1-866-WHEEL80 (1-866-943-3580) or via email at wheelclubcs@aol.com.

For any questions or issues with your coupon code, please call Sony Rewards customer service at 1-866-556-SONY (1-866-556-7669).

Sorry, coupon codes cannot be returned or refunded.

A: You need to have the Sony Pictures Television Rewards set as your home page in order to see the Daily Trivia Question. To set Sony Pictures Television Rewards as your home page, first make sure you're logged in to the Sony Rewards site. Go to the YOUR ACCOUNT section and then click on Update Homepage Settings in the YOUR PROFILE section. Click the round button below the Sony Pictures Television Rewards image. Make sure there's a green dot in the center of the button after you've clicked it. Then, click UPDATE to complete the change. Each time you log in to the site, Sony Pictures Television Rewards will now automatically appear as your home page.